Refund Policy

Refund Policy

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error.

2. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at info@larkspurcommerceltd.com with your order number and photographs of the issue. We will arrange a prepaid return label and offer a replacement or full refund, including return shipping costs.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you. Refunds will be processed within 14 days to your original payment method. Please note that your bank may take additional time to process the refund.

4. Cancellations

You may cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. To cancel, email info@larkspurcommerceltd.com with your order number. You must return the goods within 14 days of cancellation.

5. Non-Returnable Items

For hygiene reasons, certain items such as underwear, swimwear (if the hygiene seal is removed), and personalised/custom-made items cannot be returned unless faulty.

6. Contact

For any return or refund enquiries:

LARKSPUR COMMERCE LTD
Company number: 17449249
Registered in England and Wales
Registered Office: Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@larkspurcommerceltd.com
Telephone: +44 7596000750

Please contact us before returning an item so we can provide the correct return instructions and address. The registered office listed here is not a confirmed returns address.

Last updated: 11 September 2026